Returns & exchanges

Request a return

Request a return through your order account or email merch@tbpn.com within 14 days after the last item in your order is delivered. If the final day falls on a weekend or public holiday, the request window extends to the next business day. Include your order number and the item you would like to return. Please contact us before sending anything back so we can provide return instructions and the correct return address.

Item condition

For standard change-of-mind returns, items must be unworn, unwashed and have their original tags attached. Please pack them securely for the return journey. These conditions do not limit your statutory rights, including your right to inspect an item where applicable.

Return postage

The customer pays return postage for standard change-of-mind returns. Keep proof of postage and any tracking details. Damaged, defective or incorrect items are handled separately.

Exchanges

Exchanges depend on stock availability. Email us with your order number, item and preferred size or color before returning anything. Quantities are limited, so a replacement size or color may not be available.

Damaged, defective or incorrect items

If something arrives damaged, defective or different from what you ordered, email merch@tbpn.com with your order number and a description of the issue. Clear photos of the item and packaging, where possible, help us resolve it. Your statutory rights are not limited by the standard return window or item-condition requirements above.

Refunds

For standard returns, we will review the item after it arrives and confirm the outcome by email. Approved refunds are issued to the original payment method. The time for a refund to appear depends on your bank or payment provider. Contact us with your order number if you need an update.

European Union customers

Where EU withdrawal rights apply, you may cancel before delivery or within 14 days after the last item in your order is delivered, without giving a reason. Notify us clearly by email, then send the goods back within 14 days of your notice. You may inspect them as you would in a shop; handling beyond this may reduce the refund if it reduces their value.

For a full-order withdrawal, the refund includes the original standard delivery charge. Any extra cost for a premium delivery service is excluded. We will reimburse you within 14 days of your notice, but may wait until we receive the goods or evidence they were sent back, whichever is earlier. You pay the direct return postage.

Your consumer rights

Nothing in this policy excludes or limits rights you have under applicable consumer law. Where those rights differ from this policy, your statutory rights apply.